Our commitment to a fair and transparent shopping experience.
At Donvell, we take pride in testing and verifying all our hardware products prior to dispatch. However, if you experience an issue with your delivered item, our support team is available to help resolve it promptly.
All delivered hardware items must be inspected upon receipt. You have 7 days from the date of delivery to report any discrepancies or technical issues to our support team.
Laptops, Desktops, Printers, and Photocopiers must be returned in their original condition with all accessories, cables, and packaging intact. Returned items undergo physical and technical verification by our team before a resolution is finalized.
Once we receive and evaluate your returned item, we will notify you of the technical inspection outcome and approval status.
If a return is necessary due to a verified transit error or verified technical defect upon arrival, Donvell will cover the return logistics arrangements. For optional exchanges or change-of-mind requests, the customer covers transport to our Niger State station.
Need assistance with an item?
Contact Support Team